Job Abstract

Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative. The Associate Customer Account Representative position provides support and assistance to a specific customer group by investigating and answering customer questions and inquiries. The ideal candidate will assist with routine order processing, as well as the collection, analysis, and reporting of specific information to customer(s), gaining familiarity with account and/or functional customers over time. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.  

Summary of Responsibilities:

• Building strong customer relationships with internal and external customers.
• Possessing a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties.
• Managing orders including order entry, forecasting, and pricing.
• Managing order status and expediting to meet customer requirements.
• Working closely with account sales to manage assigned customer accounts.
• Completing daily tasks required by the department.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma/equivalent and 2 years relevant work experience or bachelor’s degree.
• Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Strong problem solving, planning and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to demonstrate strong time management and organizational skills.
• Ability to work well with team internally and externally across departments.
• Ability to multi-task and prioritize.
• Ability to demonstrate attention to detail.

Preferred Qualifications:

• Bachelor's degree
• Knowledge in SAP
• Proven analytical capabilities
• Working knowledge of Microsoft Teams
• Intermediate level in Microsoft Excel

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including top pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off and more!

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@clevelandcliffs.com or call 1(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.