Data Privacy Specialist V Summary: The VR Developer Integrity Operations (DIO) team works closely with Legal, Design, Engineers, Operations, Product and Policy teams to ensure our integrity and privacy programs and enforcement operations are robust, efficient, and scalable. We are looking for those interested and passionate about integrity, process and operations excellence, VR, and the developers creating content for it.
The Data Privacy Specialist will be a critical part of the DIO team supporting the Integrity Programs Lead in management of key privacy and integrity programs. The Data Privacy Specialist will manage all escalations and be responsible for overall privacy program health. Day- to- day operations includes reviewing, triaging, and closing out escalations from internal and external teams, identifying policy gaps and providing recommendations, conducting quarterly audits, and managing and updating of related forms and processes.
The Data Privacy Specialist is knowledgeable about our data policies and integrity compliance requirements. They leverage a deep understanding of the developer ecosystems, queue based tooling, and compliance processes. They use their visibility into the ecosystem to identify refinement opportunities for technical, integrity, ethics, safety, and privacy standards for 3rd party applications on the platform. The ideal candidate is curious, empathetic, principled, detail-oriented, and attuned to changing integrity and privacy requirements.
Responsibilities: - Manage integrity and privacy programs, such as the DPA (Data Protection Assessment) for VR developers overseeing the end to end process, including updating the process and assessment form as needed
- Manage and resolve internal and external escalations by leveraging policy knowledge, effective communication, and problem-solving skillsWork closely with Policy, Privacy, Legal, Developer Relations Engineering, TPMs and Comms teams to identify gaps in process and tooling and lead the way in identifying solutions and implementing them
- Identify solutions for any gaps affecting developer experience by working with relevant partners, advocating for platform level solutions to common issues
- Supporting policy rollouts while balancing impact on operations, developer experience and risk
- Complete regular data quality reviews and audits
- Develop and drive opportunities for continuous improvement
- Provide support to employee and internal stakeholder inquiries around relevant processes, policy, and issues
- Maintain a commitment to our service level agreements (SLAs) around responsiveness
Minimum Qualifications: - Experience supporting compliance programs
- Experience managing policy escalations
- Experience managing confidential data
- Experience spotting risks and escalating as appropriate
- Experience working independently and collaboratively
- Experience managing and organizing multiple large document files with varying deadlines
- Excellent verbal and written communication skills
- Computer knowledge and various programs such as google suite, excel, project management tools
Preferred Qualifications: - Shared services or paralegal experience
- Experience with policy development
- Experience in researching policy and historical documents
- Customer service experience
- Experience with data privacy, including GDPR, FTC, and risk/compliance management concepts in a global context
- Experience working in a global, large-scale, complex, fast-paced environment and dealing with ambiguity
- Experience in continuous improvement
- Working with third party developers
- Familiarity with the VR or gaming industry
Education/Experience: - Bachelor's degree in a technical, liberal arts, legal or business-related field
- Working in compliance or a regulatory environment
- Experience in tech (preferred)
Typical day in the role: - Review status of open assessments and any upcoming assessments via an operational dashboard
- Check for any internal escalations, respond to the inquirer and begin troubleshooting
- Check with SMEs or Policy Manager for help with escalation
- Provide solution to escalation, document, and close out
- Record areas of improvement to the form and process, bring up at next weekly sync
- Participate in a team activity - regular meeting or Friday VR time as an example!
Pay range is $53 - $58 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
