Client Solutions Manager IV Summary: The Client Solutions Manager (ie Compliance Support Lead) is responsible for managing strategy, direction, coordination and execution of a pilot program aimed to provide compliance support to strategic partners, specifically focused on integrity and privacy. Everyone is an owner on the team, so running a program or project also includes tracking and monitoring of project progress with regards to deadlines and needs, assisting in scheduling and logistical coordination, communicating frequently with team members and management, writing summaries and sending status updates. This is an exciting opportunity to work directly with 3rd parties (big name partners) supporting them and providing education and support regarding critical integrity and privacy requirements. The projects ultimately support the success of the developers in the ecosystem, ensuring they have the necessary information to stay compliant and ensure safe and positive experiences for users. While the subject matter is related to compliance requirements, there is a formal onboarding program to learn the requirements and be provided necessary documentation; for this position specifically, the team is seeking those who are comfortable managing complex, high visibility relationships with key partners and owning 1:1 communications with those partners.
Responsibilities: - Support various projects and programs aimed at improving operations and understanding of compliance requirements for third parties
- Directly interfaces with third parties and key strategic partners on a frequent basis, providing 1:1 support on important compliance requirements.
- Understand gaps and support in determining solutions, guiding decision making conversations and then leading implementation of best solutions
- Admin: coordinates deadlines on all deliverables, assists in coordinating schedules, take notes in meeting and updating roadmaps accordingly, keeping clear record of dependencies, deadlines and monitoring progress against those deadlines
- Assist business, Compliance, and other control function partners in responding to client escalations by conducting, compiling and presenting research as required.
- Attends all staff meetings pertaining to project and lead meeting agenda and actioning follow ups
- Sending recaps and updates to key stakeholders to update progress on pilot
- Collaborate with various stakeholders - policy, legal, product, eng, data science, dev ops - providing solutions and ways to improve the operations and delivery of the compliance requirements to the partners.
Skills: - Works well independently and is a strong team player.
- Previous program management, customer service experience or operations experience
- Management of complex, high visibility relationships with third parties
- Excellent verbal and written communication skills, experience writing up short and concise posts, longer docs and making presentations, as well as verbally explaining complex requirements
- Comfortable leading meetings with key strategic partners and troubleshooting any issues
- Ability to present updates in large team meetings.
- Computer knowledge and various programs such as google suite, excel, project management tools like Asana
- Any previous experience working in the field of integrity, compliance would be helpful in this role
Education/Experience: - Bachelor's degree in a technical, liberal arts or business-related field
- Experience managing high visibility partnerships that are complex and rewarding
- Experience in tech (preferred)
Typical day in the role: - Review client/partner list with upcoming regulatory requirements
- Set up phone calls with said partners, prepare for the conversations by reviewing previous documentation regarding compliance, review speaking notes, prepare partner facing documentation
- Internal team stand up sharing progress, wins, challenges
- Review new questions from partners and work with SMEs to get answers, document for future reference and share with other Compliance support leads.
Pay range is $56 - $61 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
