Response Team Analyst III Remote Responsibilities: Handle a large volume of incoming requests based on specific market needs Maintain the SLA and productivity within set parameters Prepare responses that conform to applicable policies, governing style and format Triage and review incoming material and independently determine the need for assembly and preparation of an escalation Clearly respond to process and policy questions from external parties and internal partners Identify legal deficiencie... more details
Response Team Analyst III Remote
Responsibilities:
Handle a large volume of incoming requests based on specific market needs
Maintain the SLA and productivity within set parameters
Prepare responses that conform to applicable policies, governing style and format
Triage and review incoming material and independently determine the need for assembly and preparation of an escalation
Clearly respond to process and policy questions from external parties and internal partners
Identify legal deficiencies of the legal processes and inquiries or policy misalignment and notify and assist appropriate partners and/or counsel
Conduct relevant research and use data to support escalations and business cases with understanding operational risks
Provide support to FTEs on operational projects, as needed
Support Leadership with requests for operational workstreams
Minimum Qualifications:
BA/BS degree
Minimum 3 years of experience as a legal assistant or paralegal in a law firm or corporate policy or legal department
Experience with various computer systems, internet technology and software (PC, Mac, MS Office, Google Suite)
Ability to learn quickly and efficiently relevant internal technology, platforms, and tools
Ability to work with flexible schedule, including evenings and weekends
Self-starter and sustained self-driven productivity
Experience prioritizing multiple functions and tasks while managing work time without compromising quality
Experience working independently and using judgment with minimal direct supervision
Exceptional organizational skills and detail orientation
Strong communications and interpersonal skills
Strong work ethic, excellent judgment, sense of responsibility, diplomacy and ability to work under pressure
Team player, ability to work well with other team members to achieve objectives on an often-short timeline
Use of good judgment in handling sensitive matters and an ability to maintain confidentiality
Passion for helping others
Fluency in reading and analyzing legal documents in Portuguese and Spanish
Preferred Qualifications:
Experience working at a tech company or with tech clients
Pay range is $25 - $30 per hour with full benefits available, including paid time off, medical/dental/vision/life insurance, 401K, parental leave, and more. Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
THE PROMISES WE MAKE:
At Crystal Equation, we empower people and advance technology initiatives by building trust. Your recruiter will prep you for the interview, obtain feedback, guide you through any necessary paperwork and provide everything you need for a successful start. We will serve to empower you along the way and provide the path for your professional journey.
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