Business Continuity Manager
New York
As the Manager of Business Continuity Management (BCM) within the CLEAR GRC team, you will report directly to the VP of GRC. Your primary responsibility will be to execute and maintain the business continuity planning lifecycle and strategy for CLEAR.
What you will do :
Implement and deploy tailored strategies across all critical business functions enterprise-wide
Collaborate with various functions and partners to develop, maintain, and enhance Business Continuity Plans and procedures
Prioritize and elevate resource needs to enhance recovery time and ensure business application and infrastructure resiliency
Facilitate annual exercises, including walkthroughs, tabletops, simulations, and full-scale tests, in coordination with IT disaster recovery
Ensure alignment with policies, standards, and procedures in all deliverables
Support incident management activities during disruptive events as required
Drive commitment, ownership, accountability, and results for Business Continuity Planning with business stakeholders
Foster a resilience culture through planning, education, training, and analytics
Proactively identify, prioritize, and document critical business functions throughout the business continuity planning lifecycle
Design and implement recovery strategies to minimize disruptions to CLEAR operations
Validate, test, and identify recovery strategy gaps, communicating results to leadership
Coordinate alignment between business continuity and incident management teams for successful operation recovery within acceptable downtime
Monitor and track annual compliance, regulatory, and reporting requirements
Generate regular and annual compliance reports, metrics, and trend analyses
Coordinate business participation in annual testing and planning activities with the Disaster Recovery team
Provide support for incident management team activations when required
Plan workloads effectively and deliver on commitments
Build rapport and gain respect and cooperation from technology and business leaders
Who you are:
Minimum 5+ years of leadership experience in enterprise-level programs
5+ years of experience in crisis management, business continuity, and disaster recovery
2+ years of project management experience
Strong creative thinking, proactive, and independent problem-solving skills
Excellent communication and influencing abilities across all management levels
Proficiency in facilitating meetings, preparing reports, and managing data
Self-motivated, results-oriented, and analytical thinker
Comfortable with data-driven solutions and presentations
Exceptional organizational and delegation skills
Effective stakeholder communication and management skills
Ability to remain calm in challenging situations
Strong interpersonal and indirect influencing skills
Comfortable in ambiguous situations and dynamic environments
Action-oriented with ethical behavior, integrity, and trust-building
Technical Skills:
Hands-on experience with the full business continuity management lifecycle
Risk assessment (RA) expertise
Designing recovery strategies meeting RTO/RPO and SLAs
Knowledge of business continuity, disaster recovery best practices, policies, and procedures
Extensive understanding of project management, software implementation, and application development
Familiarity with computer operating systems, networking, data communications technology, IT strategy, and planning
Knowledge of IT disaster recovery and business recovery planning
Understanding of IT standards and best practices such as NIST, HIPAA, PCI, and Federal DHS guidance
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you’re at your best, we’re at our best