Work with interdepartmental staff to assess the Housing Location program, prioritize areas of technical assistance needed and identify resources for agency support
Enhance service delivery through the provision of targeted technical assistance and guidance to agencies.
Support the development and implementation of tools that will assist agencies to better track and provide services to program participants. This will include guidance and training on developed new tools/forms including a focus on landlord recruitment practices, landlord support functions, and efficient participant connections to developed or existing landlords.
Coordinate and facilitate a learning community platform with providers that will identify challenges and share best practices.
Develop and coordinate various landlord focus groups working with the Policy and Systems department to ensure emerging practices complement existing landlord business models.
Assist in the development of the Housing Location program guide and the Scope of Required Services that will provide a deeper understanding of the program, essential core components and any funding regulations.
Develop working relationships with various stakeholders, community partners, housing authorities, property management companies and private landlords.
Coordinate, facilitate, train, and support housing location providers on various permanent housing programs, inclusive of short term and long-term subsidy housing programs.
Works in collaboration with other departments to ensure accurate and effective monitoring of programs, data collection, contracts implementation, and outcomes.
Create, review and track performance improvement plans; coordinate with other departments to ensure issues and concerns that are raised are properly addressed.
Coordinate, facilitate, train, and support housing location providers in interpretation and implementation of LAHSA, ESG, CoC, any/all other funder-mandated guidance/policy and procedure into their programming and service delivery.
Coordinate, facilitate, train, and support housing location providers in post-award activities, in conjunction with the systems components team, such as: new contract onboarding, new program kick-off, in understanding and programming Scopes of Required Services by providing resources, best practices, and Technical Assistance to providers to ensure contracting and programming requirements are met.
Work with agencies to resolve Monitoring findings, concerns, and grievances, as well as to improve provider programming and compliance measures to minimize/reduce findings, concerns, and grievances.