DESCRIPTION
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support were looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Machine Learning, Big Data, Security, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer to National Security customers.
As a TAM, you will help craft and execute strategies to drive our customers adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, SageMaker, ECS/EKS, GuardDuty, Systems Manager, CodePipeline, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our National Security and Defense customers. If you wish to be at the forefront of innovation, come join us!
This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.
About the team
Work/Life Balance:
Our team puts a high value on work-life balance. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentor-ship & Career Growth: Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and were building an environment that celebrates knowledge sharing and mentor ship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Evaluator and enable them to take on more complex tasks in the future.
Inclusive Team Culture: Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA
BASIC QUALIFICATIONS
- 2+ years with external, customer-facing experience in a technical engineering or architectural role.
- Bachelor's Degree in Computer Science, Math, or related discipline required, or 3 years of equivalent work experience
- Internal enterprise or external customer-facing experience as a technical lead
- This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph
PREFERRED QUALIFICATIONS
- 5+ years with external, customer-facing experience in a technical engineering or architectural role
- Professional oral and written communication skills, presenting to an audience containing one or more senior decision maker(s)
- Engineering experience designing mission workloads utilizing AWS services and/or other cloud offerings
- Experience in architecturally implementing security controls and concepts such as NIST 800-53, NIST-800-171, FedRAMP, DoD CC SRG, and/or CNSSI 1253
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
