Position Details |
Req ID: | req17979 |
Position Title: | Military Student Services Coordinator |
Position Type: | Staff Full-Time |
Position Number: | FS9980 |
OSU Campus: | Oklahoma City |
Department: | Registrar & Records |
Location Address: | 900 N Portland Ave Oklahoma City, Oklahoma, 73107 United States |
Hiring Supervisor: | Hank Lankford |
Hiring Range: (Contingent upon available funding): | 16.70 - 17.37, Salary |
Work Schedule: | Monday – Friday, occasionally includes some evenings and weekends. |
Faculty Appt Period: | |
Job Summary: | Job Function: The Military
Student Services Coordinator is responsible for the ongoing management of
veteran student certifications including verifying eligibility, certifying
enrollment, and reporting grades, withdrawals, and corrections. The Military
Student Services Coordinator acts as a liaison between the Office of the
Registrar, the Department of Veterans Affairs, academic departments and
academic advisors regarding veteran benefits. This position acts as a key
member of the Office of the Registrar and is responsible for the ongoing
updates of printed catalog and degree sheets. Essential Job Functions: - Interpret federal, state,
and institutional policies and professionally communicate these to
faculty, students, and staff. Maintain a current understanding of academic
policies, procedures, and processes related to student records. The Office
of the Registrar is accountable for compliance with institutional and
OSRHE policies.
- Provide services to
veterans in relation to the certification of the student to the Department
of Veterans Affairs for Educational Benefits including, but not limited
to, initial enrollment and certification, adjustments to certifications,
end of semester reporting of grades, and use of the VAOnce certification
program.
- Collaborate with Student
Life and Communications to provide services and opportunities to current
students, such as Veterans Day activities. Partner with Recruitment on
outreach to prospective military populations.
- Manage policies and
procedures related to the assessment of military experiences including but
not limited to Joint Service Transcripts and related credit.
- Assists with ongoing
maintenance of University Catalog, including course descriptions and
academic degree sheets.
Retain accurate student records and maintain student confidentiality by observing policies related to student privacy (FERPA). - Provide frontline
Registrar Services support and assist with end of term degree awarding
activities as needed.
- Respond to student requests and complete position duties in a timely fashion to help promote student satisfaction and retention.
- Assist in campus wide retention and enrollment efforts as applicable to position.
- Participate in departmental documentation
and process improvement efforts; exhibit an understanding to this
positions role in the campus semester plans, standard operating
procedures, key performance indicators, etc.
- Assists with ongoing
review of student records and assists with data corrections as needed for
internal and external reporting.
- Scan all incoming
documents to the student electronic file. Maintain a document verification
and destruction schedule in compliance with state historical record
management policies.
- Completes all mandatory training and participates in meetings and professional development activities.
Perform other duties as assigned.
The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. |
Special Instructions to Applicants | Resume and cover letter are required for full consideration.
Official transcripts will be required upon hire.
|
Education & Experience |
Position Qualifications: | Work Experience: - Minimum of three years progressively responsible work
experience in a related field.
- Experience working in a
fast-paced and customer service rich environment.
- Experience working in both
collaborative/team environments and in positions that require
individualized work with minimal supervision.
Knowledge, Skills, and Abilities: - Ability
to manage priorities imposed by frequent deadlines, peak workloads and
public/student contact.
- Ability
to communicate diplomatically, clearly and effectively, both verbally and
in writing to exchange information, give/receive instructions and respond
to inquiries appropriately.
- Strong
interpersonal skills and sensitivity to a multicultural environment in an
effort to work and communicate effectively with all students, faculty,
staff and community partners.
- Demonstrated
knowledge of office technologies including but not limited to: office
computers, fax machines, scanners, internet, Microsoft Office (Word,
Excel, Outlook).
- Accurate
typing/data entry skills and demonstrated ability to work with attention
to detail.
- High
degree of initiative to work independently and also collaborate in a team
environment.
- Exhibit
problem-solving skills beyond a set of instructions and adapt to changes
when necessary.
- Ability
to make appropriate recommendations based on logical and justifiable
reasoning.
- Ability
to use analytical and critical thinking skills to interpret written
policies and procedures.
- Ability
to perform basic math functions.
- Experience
and confidence speaking in front of students/customers.
- Ability
to handle multiple tasks and prioritize effectively with high degree of
accuracy and attention to detail.
- Ability
to work effectively in a diverse community and meet the needs of diverse
student populations.
- Passion for assisting customers and
representing the OSU-OKC and OSU brand with positivity and
professionalism.
- Demonstrated history of ethical and
professional behavior.
Education: - Bachelor’s degree or equivalent of Associate degree with two or more years of work experience above the minimum qualifications.
Preferred Qualifications: - Prior work experience in a college Registrar’s Office or related field
- Prior experience related to records management, curriculum processes and related policies
- Prior experience working with military personnel and/or veterans, preferably in an educational environment including knowledge of active duty and veteran educational benefits
Working Conditions: - Must
be able to work flexible hours to include some nights and weekends.
- Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
- Ability to work in a remote environment based on campus and
departmental needs.
Physical Requirements: - Duties
require extended periods of sitting, talking and listening.
- Duties require extensive use of computers, telephone and
other office equipment.
- Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
The work environment and physical demands described here
are representative of those required by an employee to perform the essential
functions of this job with or without reasonable accommodation. |
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so. |