Job Abstract
Call Center Federal Project Responsibilities: - Answer or escalate inquiries for families, Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes. - Ability to identify core issue and utilize the appropriate work procedures to address the issue. - Handle sensitive calls in a respectful and patient manner. - Document all interactions in an existing case management system. - Maintain and update records as communication...
Search Terms: Call Center, Spanish, Technology, Staffing