At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed. Drive customer satisfaction through pro-active communication and commitment to resolving customer’s issues/problems.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Promote STERIS growth through identifying sales opportunities and recommending STERIS products/services to customers.
• Communicate promptly and efficiently with customers providing informative status updates.
• Be a positive ambassador for STERIS at customer sites.
Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%
Customer Focus & Retention – 30%
Customer Growth – 10%