Position Description
This position reports to the Vice President & General Manager – Imaging Solutions Manufacturing & Service. The Vice President, Service is responsible for all aspects of running the Service business.
The Service business within Imaging is an important business for FNAC, with a budgeted top line of approximately $50M, and an expectation to be profitable despite a difficult operating environment. Imaging Service is a complex business that employs a mix of Fujifilm employees and outside vendors to provide Helpdesk support, parts management and shipping, bench repair, advanced exchange, and on-site equipment repairs for our customer base. Service personnel, both employees and vendor staff, are spread throughout the United States, including many personnel working from remotely and others working from locations in Edison, NJ, Irving, TX, and Rochester, NY.
The Vice President – Service is responsible for strategic planning and tactical execution for the business, including, during FY24, leading the transition of the business from a dedicated vendor model to a multi-vendor “per incident” business model.
FUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.