Job Abstract
Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case Analyze and troubleshoot cases to understand steps to resolve the issue Communicate with team members to escalate high priority cases Document all relevant steps taken to understand the resolution of issues Interacts with customer and understands the client business process Relays issues and improvements back to the development team Qualifications/ Background Prof...
Search Terms: Support Specialist, Support, Specialist, Customer, Technology