EDUCATION/CREDENTIALS
• High school graduate or GED equivalent
• Prefer applicants who are conversationally fluent, can read and write in both English and Spanish
JOB-RELATED EXPERIENCE
• Working knowledge of occupational medicine requirements (state specific)
• Previous medical office experience
JOB-RELATED SKILLS/COMPETENCIES
• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated willingness to participate in initial and ongoing training as required.
• Demonstrated effective communication and interaction with employers, patients, providers and other employees.
• Demonstrated ability to maintain working relationship with all levels of employees.
• Demonstrated excellent customer service skills
• Demonstrated computer skills
• Must successfully complete orientation and training as well as demonstrate competency in all required tasks.
Prefer applicants who are conversationally fluent, can read and write in both English and Spanish