~ Coordinates with Sr. Manager, WTC to identify dealers for further follow up in the areas of NTF and FRFT.
~ Measures region and DPSM Warranty and Goodwill performance and coordinates with regional management and field staff for investigation and improvement monthly.
~ Provide forecast for Total Cost of Quality (Warranty, Goodwill, Campaign), by plant.
~ Work with Finance on Goodwill reserve and warranty reserve, analyze warranty cost impact with different policy scenarios.
~ Tracks and analyzes Goodwill expenses by dealer and investigates outliers for proper use of Goodwill.
~ Tracks and analyzes Rental claims by dealer and investigates dealers who may abuse rental privilege.
~ High frequency of rentals, Rental reasons, Excessive number of rental days, Third party rental vs. SRC.
~ Imposes accountability on HSA dealers to prevent possible abuses.
~ Contributes to establishing and modifying Warranty Policy and Procedure.
~ Actively participates in warranty system development and enhancing edit capability.
~ Handles HMC/HMMA/KMMG annual audits.
~ Takes lead in the monthly RWM conference call.
~ Conducts DPSM training as appropriate to Warranty performance reports.
~ Coordinates with Non-Technical Training group to develop 45-minute warranty training for Service Advisors in webinar format (basic and advanced) focusing on new Service Advisors and monitors their timely attendance and progress, updating the content on a quarterly basis.