Job Abstract
Resolve customer concerns via phone, email, live chat, or social media. Assist customers with the placement of orders, exchanges, or refunds. Help with complaints, errors, account questions, billing, cancelations, and other queries. Identify and assess the customers’ needs to achieve satisfaction. Provide accurate, valid, up-to-date, and complete information about products. Meet individual and CSR team satisfaction targets. Provide appropriate solutions and alternatives to customers within the s...
Search Terms: Representative, Customer, Retail, Staffing, CSR