Job Abstract
Monitor shipping and receiving activity to ensure compliance with service level agreements (SLAs) and work specifications Respond to client email and phone inquiries Develop and manage client relationships Track and follow up on outstanding client requests to ensure timely resolution Initiate claims and investigations with internal departments and external vendors on behalf of clients Contribute to continuous improvement efforts to deliver better service to clients over time Manage special proje...
Search Terms: Client Success, Coordinator, Client Relations, Airline, Business Services