Job Abstract
Answer questions regarding policies, coverages and premiums; assume ownership for thorough follow up on all contacts. Deliver first call resolution and a low customer effort. Develop and maintain complete product knowledge of all lines (Auto and Umbrella). Accurately enter and update policy information into the various processing systems and handle phone inquiries. Develop and foster Agent/ Company Relationships. Perform research and initiate changes/corrections to customer's policies according ...
Search Terms: Customer Care, Agent, Representative, Retail, Insurance