Customer Service Agent (Onsite at Customer) - Night Ops
Updated: July 02
Tracy
1700 East Pescadero Avenue
0
0mi
Job Abstract
Major Duties and Responsibilities. Ensure smooth and timely shipment process flow. Ensure accurate and timely data entry into our operational system based on defined metrics. Track and trace shipments. Provide proactive and clear communication to internal and external customers. Ensure accurate and timely client billing, including dispute resolution Understand customer expectation to ensure all the elements of the SOP and KPI’s are met. Ensure compliance to company policies and external regulati...
Search Terms: Customer Service, Night, Agent, Customer, Service