Job Abstract
MAJOR DUTIES AND RESPONSIBILITIES: Management of a Tier 1 and Tier 2 support teams. Maintain and improve individual performance levels of team to ensure targets are met. Work with other team managers to ensure efficient and effective coverage of hours and skills. Manage visible cases and ensure outstanding customer service levels. Lead calls with internal stakeholders to review status and updates. Provide prompt and complete resolution of technical challenges and business issues. Identify and dr...
Search Terms: Solution, Manager, Operations, Technical Support, IT