Job Abstract

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Summary

The Application Engineer's role is to implement, test, analyze, and support software applications to meet the business requirements of Universal Parks. This includes troubleshooting and providing day-to-day support to multiple business units. Additionally, the Application Engineer researches, designs, documents, and modifies software requirements throughout its lifecycle, working with vendors and internal IT teams to deliver new applications and enhance existing ones to fulfill business needs. It is important to note that the Application Engineer is not responsible for creating new applications.

The Application Engineer will serve as a primary contact for the user community, addressing business issues and designing, implementing, and supporting new business initiatives. A key goal of the Application Engineer is to ensure the uptime and stability of deployed applications, providing support to both team members and guests.

Responsibilities

• Provide system support for day-to-day systems operations
• Provide support for various hardware and software solutions
• Collaborate with UDX IT teams to support the business requirements
• Create and execute detailed test plans and conduct system testing
• Define and manage small up to medium projects, timelines, deliverables, and communication with the business
• Analyze and document existing software solutions
• Maintain a hybrid office schedule (3 days on-site, 2 days remote; subject to change)
• Provide 365-day 24/7 to support the business; Role requires on-call and work schedule containing holidays and weekends
• Perform other duties as assigned

Qualifications/Requirements

• Bachelor’s degree from a four-year college or university preferred, with majors in Computer Science, Information Systems, or related fields; Alternatively, additional experience within IT support will also be considered
• 3-5 years of experience in an IT support role
• 1+ year(s) of SQL experience
• Experience supporting several applications ranging from small to large
• Willingness to travel, work weekends, and special events with short notice; Support during non-business hours as needed

Desired Characteristics

• Excellent understanding of SQL database and query best practices. Including triggers, stored procedures, SQL jobs, SSIS, and reporting using SSRS
• Experience supporting a large POS application; Galaxy Ticketing System preferred
• Extensive relational database and operating systems experience with Microsoft SQL Server
• Proven analytical and problem-solving abilities
• Windows Server 2016+ Administration Experience (review, troubleshoot, patch, access control, user access reviews, and IIS)
• Experience with IT Service Management Tools (ServiceNow or Jira)
• Effective communication skills with both technical and non-technical team members
• Hospitality industry experience preferred
• Strong communication skills
• Strong technical and analytical skills
• Effectively handle sensitive and confidential matters

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $100,000

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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