Required qualifications:
- Bachelor’s Degree from an accredited school required, or equivalent years of experience required. Degree in Nursing, Statistics, Business or related field preferred.
- Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting.
- Clear communication and presentation skills – written and oral.
- Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people to improve patient and exmployee experience required.
- Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
- Must effectively manage time, and operate as a self-starter by being proactive and assertive.
- Experience developing and deploying statistical tools to measure and improve process and outcomes goals.
- Ability to travel to all entity locations throughout the geographic service area.
Preferred qualifications:
- Masters preferred.
- CPXP certification and/or experience applying Six Sigma, Lean or Value Stream Improvement methodology.
- Two years working in patient experience, performance improvement, risk management, patient relations, or service excellence department in an acute care hospital.
- Knowledge of CAHPS, reputation management, and other patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
- Demonstrated experience implementing cultural change across a complex healthcare environment.
- Strong computer literacy and software experience – Word, PowerPoint, Excel, and Microsoft Teams.
Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $66,393.60 to $99,590.40 on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.