Review move-out statement for accuracy - Revise move-out statements where applicable - Create new collection accounts - Accept & secure payments - Responsible for payment input, and bank deposits - Responsible for reporting, updating & disputes on collection accounts - Process internal & external mail - Answering & directing phone calls - Create memos, letters & update/revise forms as needed - Knowledgeable with Excel, Office, Word, PowerPoint, etc... - Bilingual (Spanish) a plus - Perform other...
*Review move-out statement for accuracy
*Revise move-out statements where applicable
*Create new collection accounts
*Accept & secure payments
*Responsible for payment input, and bank deposits
*Responsible for reporting, updating & disputes on collection accounts
*Process internal & external mail *Answering & directing phone calls
*Create memos, letters & update/revise forms as needed
*Knowledgeable with Excel, Office, Word, PowerPoint, etc...
*Bilingual (Spanish) a plus
*Perform other duties as assigned
Duties and Responsibilities
-Review each move-out voucher to ensure proper information has been received from each community. Fill out Collections Acceptance Criteria Checklist notating information omitted and submit to Collection Manager
-Responsible for inputting information from the move-out vouchers to create new accounts
-Responsible for Credit Bureau consumer reporting, updates and disputes
-Responsible for reference and verification calls
-Process all mail return into collection software with correct up-to-date information
-Responsible for answering and directing phone calls
-Responsible for revising all applicable accounts
-Responsible for all internal and outgoing mail
-Secure and accept payments from customers
-Responsible for payment input, bank deposits and insufficient check processing
-Type memos, letters, and create & revise forms as needed
-Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
-Comply with all Southern Management's policies and procedures
-Perform various other duties as assigned by Director and/or Supervisor
Skills Required
-Computer knowledge
-Light typing
-Customer service skills
-Communication skills
Key Performance Indicators
Exhibits the following performance expectations:
o Teamwork
o Dependability
o Communication
o Understands Role, Responsibilities and Job Skills
o Time Management and Planning
o Quality of Work
o Safety
-Accurate data inputted on new accounts
-Bank deposits and payments are correctly done without error
-Meet department goals and objectives
-High school diploma
-Two (2) years office experience