The Reserve Teller will be responsible with providing exceptional customer service in relation to processing deposits, withdrawals, transfers, and other operational transactions in accordance with established policies and procedures while servicing multiple branch locations. The Reserve Teller will be responsible for balancing daily transactions and providing security for assigned cash and transaction documentation.
Essential Duties
. Reports to the Operations Analysis and Support Manager and Res...erve Staff Supervisor. Process various teller transactions such as deposits, cash checks, cash withdrawals, cash advances, Bank Card payments, loan payments, safe deposit payments, issuance and negotiation of monetary instruments, and Savings Bonds redemption. Receives checks and cash for deposits, examine checks for negotiability and proper endorsements, verify pertinent customer and account information such as dates, bank names, identification of the persons receiving payments, legality of the documents, check accuracy of deposit slips, verify written and other numerical amounts agreed, verify that accounts have sufficient funds, prepare and verify monetary instruments. Review customers' accounts and answer basic customers' questions pertaining to account activity. Count currency, coins and checks received by hand or using currency-counting machine, and prepare them for deposit or shipment. Maintain accurate transactional journals by correctly listing all incoming and outgoing cash by denomination, utilize proper transaction functions. Enter customer transaction into computer to record transactions and issue computer-generated receipts. Balance currency, coin and checks in cash drawers at end of shift, and calculate daily transactions using computer, calculator machines, and transactional journals, electronic or manual, must be accurate in accordance with teller procedures. Arrange monies received in cash boxes and coin dispensers according to denomination. Explain, promote or sell consumer products or services. Adhere to cash pay limits. Comply with federal, state and internal regulations. Comply with Bank security guidelines and procedures. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned. Required Knowledge: Regulation CC - Regulation DD - Regulation D - Regulation E - Bank Secrecy Act. Security/ Robbery Procedures. FDIC Insurance Privacy Laws. Teller Operations and Procedures Basic Knowledge, Skills and Abilities:Clear understanding of the English Language (Spoken & Written) Basic Mathematics Skills. Customer Service Skills. Critical Thinking, Judgment & Problem Solving Skills. Ability to actively listen & learn. Ability to use oral communication techniques to sell products or services. Ability to respectfully communicate with Supervisors and Co-workers. Ability to effectively deal with unpleasant, angry or discourteous people Equipment Operated:Desk Top Computers Currency Machines. Scanners Standard Office Equipment (copiers, fax machines)
