ENTRY LEVEL POSITION WITH TRAINING PROVIDED
The City of Santa Rosa is looking for enthusiastic and responsible applicants for the entry level position of Communications Dispatcher Trainee. We offer paid classroom and on-the-job training and an opportunity to provide a vital service to the Santa Rosa community.
After completion of the training program your pay scale will increase to the Communications Dispatcher level - for salary details click here.
Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 24 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly. Supervision is provided by Communications Supervisors.
Communications Dispatchers receive emergency and routine calls requesting police or other emergency services; accurately evaluate and process routine and life-threatening emergency radio and telephone communications. Our 9-1-1 Emergency Communications Center operates 24 hours a day, 7 days a week.
The Benefits of City Employment:
In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including including health, dental, vision and life insurance, a generous retirement program, a competitive leave accrual package and holiday leave bank. Detailed information about available benefits can be found in the Unit 14 MOU and in the online Benefits Guide.
Additional benefits include:- Bilingual (English/Spanish) pay is available.
- $500 annually for wellness
- Unlimited free bus rides on CityBus and Sonoma County Transit
- The City is a Public Service Loan Forgiveness (PSLF) qualifying employer
You are encouraged to talk with a Santa Rosa Police Department representative from the Recruiting Office for detailed information or questions.
The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.
SRPD Recruiting Office
(707) 543-HIRE
srcity.org/Careers
Selection Process:
Part I: Remote Performance Examination
Applicants considered most qualified based on a screening of applications will be invited to participate in the Criticall Examination. This examination will be conducted remotely. More information will be provided via email if you are invited to continue in the process.
Part II: Oral Appraisal Interview/On-Site Performance Examination
Applicants successful in Part I testing will be invited to the oral appraisal interview with the Police Department. Depending on the number of successful candidates, those candidates scoring highest on the written examination may be invited first to interview. The interview will evaluate training, experience and other job-related qualifications for the position.
Part III: On-Site Performance Examination
Applicants successful in Part II will be invited to an On-Site Performance Examination.
Part IV: Background Investigation
Applicants successful in Parts I through III will be scheduled for the background investigation screening process. Finalists will also be required to participate in a polygraph examination.
The background investigation is extensive, and will include a police records check, D.M.V. records review, P.O.S.T. Personal History Statement, SRPD. Background Issues Questionnaire, employer reference checks, and Chief's interview and evaluation.
All applicants successful in the background investigation screening will be required to take and pass a City-sponsored medical examination, including a psychological evaluation, following a conditional offer of employment and prior to appointment.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.
All notices will be sent via e-mail.
Working Conditions
This job is in an emergency communications center at the Police Department. The center is staffed by dispatchers 24 hours a day, 7 days a week. Incumbents in this classification are required to work various shifts as assigned. Shifts will include nights, weekends, holidays and rotating shifts. Due to the unpredictable nature of 24 hour a day/7 day a week emergency work, it is essential that incumbents assigned to this classification be able to work more than 10 hours in a day and more than 40 hours in a week with little or no notice, in order to maintain operational staffing requirements. Incumbents operate a visual display terminal for extended periods of time, sometimes without the ability to move at will. While the workstations are adjustable to accommodate standing, most incumbents perform the job duties while seated, often for long periods without breaks, and while standing there would be little opportunity for movement at will. Every job function requires real time keyboard entry of data, requiring continuous, repetitive arm and hand movement. Incumbents may also be required to move less than 20 pounds short distances when moving files, property, and supplies. Every job function requires the use of a variety of computers and communications equipment, which requires coordinating movement of more than one limb simultaneously and making fine, highly controlled muscular movements; the ability to hear and understand telephone conversations and radio traffic, and hear alarms and other auditory warning devices; and the ability to read and understand printed material and data displayed on multiple video display monitors.