Gettysburg College is seeking a full-time Computer Technician, Deployment Coordinator reporting to the Director of Infrastructure and Computing Department. The Infrastructure and Computing Department is part of the Information Technology division that supports campus academic and administrative technology operations and initiatives.
The successful candidate will be responsible for the configuration of campus computers and related peripherals, deployment and recovery of life cycle computer equipment, solving end user trouble calls related to computing and printing, deployment and support of peripherals, and support of network-based printing. This person is expected to solve requests for service in a timely manner and provide expert advice and solutions to difficult computer problems. Attention to detail and exceptional customer support are essential to this position. This will include:
? Works with the IT Business Manager to send out hardware and software estimates and invoices. ? Works with college employees and vendors to determine hardware and software needs. ? Generates base images for both Windows and Mac OS as appropriate and loads software on machines for deployment. ? Maintains accurate inventory records of all equipment and parts (including new, recovered, deployable computers and parts). ? Issues parts orders and maintains a limited cache of computer parts for repair purposes. ? Secures and implements state-of-the-art tools to improve the imaging/deployment process. ? Sets up and maintains a system for cataloguing and circulating software loads on various media. ? Troubleshoots multi-platform printer, computer hardware and software problems both on premise and remotely. ? Tests and evaluates various software upgrades and applications and makes recommendations. ? Works closely on deployment workflow with IT Helpdesk Coordinator. ? Works with the STEM department for the purchasing and imaging of laptops for the STEM Scholars cohorts. ? Assists with IT Helpdesk and G-Tech coverage as needed. |