Job Abstract

Where New Paths Begin

OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.

OhioGuidestone is looking to welcome passionate and dedicated individuals to provide care coordination services to children and young adults in our Northeast Ohio area! The Care Coordinator will provide case management services to assigned clients (up to age 21) with severe and persistent mental health issues. This position is full-time. Start and End times for the role may vary. A typical day may begin anywhere from 8am – 11am and end between 4 pm – 7pm. The ideal candidate must be willing to be flexible and willing to adjust their hours to meet community needs. The training Schedule will be mostly in office during the first 6 months of hire.

*PLEASE NOTE:

$1000 sign-on bonus is available, you must meet the experience, qualifications, and education below to be considered.

Work Schedule:

• Start and End times for the role may vary. A typical day may begin anywhere from 8a – 11am and end between 4 – 7pm.
• The ideal candidate must be willing to be flexible and willing to adjust their hours to meet community needs.
• Training Schedule will be mostly in office during the first 6 months of hire.

Essential Functions:

• Demonstrate the values and guiding principles of Our Promise each and every day, performing with the highest standards of excellence, integrity and ethics.
• Provide intensive or moderate care coordination services to assigned clients (children and young adults (up to age 21) with severe and persistent mental health issues).
• Develop and maintain a service relationship with assigned clients, family, caregivers, child, and family team members to provide them support as appropriate.
• Provide structured service planning and care coordination using High-Fidelity Wraparound practices; develop and monitor the child and family-centered care plan to ensure that services are delivered in accordance with plan.
• Serve as a liaison to coordinate, makes referrals, or arrange for appropriate community resources when needed, acts as an advocate for the client and family as needed.
• Complete all assigned training including training regarding cultural and trauma-informed care competency within three months of hire and annually thereafter.
• Accurately and promptly, document and maintain the confidentiality of client and family interactions including, legal, financial, and clinical documentation within agency guidelines.
• Identify urgent, unsafe and crisis situations and escalate to supervisor.
• Attend and participate in agency/ team/clinical meetings, including mandatory trainings, and treatment coordination.
• Maintain ongoing frequent contact with other assigned OhioGuidestone professionals, parents or outside agency professionals assigned to case.
• Facilitate discharge planning and/or transition activities as required.

• Promote an inclusive work environment and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility, and a willingness to take on new responsibilities as requested or required.

Education/Experience:

• Must have an appropriate education/experience:
• High school diploma or equivalent and 3+ years experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; or
• Associates or Bachelors Degree and 2+ years experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care; or
• Masters Degree and 1+ year experience managing complex cases and the ability to navigate state and local child-serving systems with knowledge of available community resources to facilitate client care.
• Demonstrated ability to work with children and young adults (through age 19) with severe and persistent mental health issues.
• Ability to demonstrate competency in behavioral health skills, for example:
• understanding of human behavior, mental illness, and impact on functioning and behavior;
• understanding how to engage a mentally ill person, concepts of recovery/resiliency
• understanding of the mental health system; de-escalation techniques

Qualifications:

• Mission-driven; strong desire to make an impact
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people

• Flexible; able to workdays, evenings, and/or weekends, as desired to meet the needs of clients
• Strong organizational skills; able to handle multiple priorities with strict attention to detail
• Ability to maintain relevant, timely documentation as required.
• Computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Able to provide services in the community and client homes, and throughout the community, which may include facilities with multiple levels of care provision. While some duties may be completed remotely, this position involves regular officed based duties and travel throughout the county and will vary according to client need.

PHYSICAL DEMANDS

Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Ability to lift up to 25 pounds.
• Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation.
• Operate a computer and keyboard.

WORKING CONDITIONS

• Working conditions described are representative of those that must be met by an employee while performing the essential duties of this position.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Smoke-free working environment.

Benefits include:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Committed to creating a more diverse community, we encourage candidates from historically underrepresented groups to apply. EEO/AA M/F/H/V #IND1