Job Abstract
Excellent ability to communicate both verbally (over the phone) and in writing (via email, within the customer service software, etc.). - Ability to manage high volume of incoming calls, balancing efficiency with providing high quality customer service. - Manages the entire customer inquiry, complaint, or concern from start to resolution. Asks probing questions to understand the customers concern, then selects and explains the best course of resolution, expedites corrections where needed, and fo...
Search Terms: Customer Experience, Representative, Experience, Customer Service, Manufacturing