Job Abstract
Job Content and Scope. Conduct business reviews and monitor service level agreements. Handle customer inquiries and escalations that fall outside of program guidelines. Drive process education; including online trainings and in person consultation. Work with managed service provider to ensure supplier optimization. Drive compliance/audit initiatives in partnership with Internal Audit, Legal, Procurement and Finance teams (monthly/quarterly billing, background checks, time card approvals)Work wit...
Search Terms: Program Manager, Program, Workforce, Manager, Customer Experience