Other duties may be assigned. 1. Present a positive and supportive image of California Baptist University. 2. Understanding of services provided by the following offices: Admissions, Registrar, Advising, Financial Aid, Student Accounts, Campus Services, Residence Life, Student Services, and Office of Mobilization. 3. Understanding of Veteran Affairs, Department of Rehabilitation, and ROTC programs. 4. Assist students through the payment process each semester by: § Counseling students and parents regarding their financial obligation to the University; § Informing them of the University’s payment options. 5. Respond to general student account inquiries made in person, by email, or by phone 6. Send welcome correspondence to all new students. 7. Handle Tuition and Fee Agreement data entry and correspondence. 8. Receive payments at front desk. 9. Issue book vouchers to eligible students. 10. Respond to readmit, transcript, and diploma clearance requests. 11. Place and remove student account holds. 12. Assist counselors with monitoring monthly payment plans. 13. Manage student account holds. 14. Manage returned mail/address changes. 15. Maintain student files and correspondence. |