Summary |
Assists in digital imaging, scheduling and producing black and white or color production on fullservice orders, including finishing services and large job management. The Technician’s time will be spent taking orders, providing pricing information, producing complex orders, operating equipment and delivering completed print orders. |
Essential Duties and Responsibilities |
include the following. Other duties may be assigned.
- Utilize consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.
- Collates, sorts and organizes customer orders.
- Coordinates pick-up and delivery of customer orders.
- Responsible for ensuring quality during and after production process.
- Ensure University standards of corporate identity and branding are maintained.
- Sets up complex orders and performs multiple tasks at the same time.
- Takes responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management.
- Takes customer orders, giving pricing information, performs consultative communication to customers, and recommends products and services, tracks and logs all production jobs.
- Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to every customer.
- Manages production flow to ensure all production orders are done right and on time.
- Operate production machines and document finishing equipment, including, but not limited to, copiers, bindery equipment, cutters and laminators.
|
Other Knowledge Skills and Abilities |
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body.
- Ability to resolve customer complaints and concerns in a professional, service-oriented manner.
- Demonstrated skill in the use of personal computers and related software applications.
- A thorough knowledge of: Business English and arithmetic, general office methods, procedures and practices.
- Demonstrated ability to read and write at a level appropriate to the duties of the position.
- Strong organizational and problem resolution abilities.
- Ability to relate positively and effectively with a diverse faculty, staff and student body.
- Ability to work with minimal supervision.
- Ability to function in a fast-paced environment, and meet a variety of deadlines.
- Experience with document finishing equipment (such as cutters, bindery equipment and laminators etc.)
- Knowledge of Adobe Creative Suite and Microsoft Office Suite.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 80 pounds. Requires sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards. |