General Description: Responsible for resolving application and system issues related to multiple applications.
Responsibilities:
• Manage incoming tickets related to business applications. Troubleshoot system problems and issues. Deliver end-user satisfaction by providing excellent customer service.
• Liaison between IT and the business team. Participate in project prioritization and business adoption.
• Attend meetings with internal customers and/or outside vendors to jointly determine needs.
• Train other staff members on troubleshooting and diagnosing problems.
• Assist in system upgrades, installations, and testing of the applications.
• Provide support for critical situations (in conjunction with others).
• Ensure environments are set up, ready per schedule and administered throughout project phases.
• Ensure compliance with IT policies and procedures; support internal/external audits
• Document activities and create reference materials. Includes detailed remediation steps, notices, reminders, technical standards and security policies.
Cyber Security Job Responsibilities:
• Operate in accordance with USI Policies for the Information Security Program (PISP) and USI Standards for the Information Security Program (SISP)
• Keep up to date with security updates and improvements. Implement improvements as appropriate.
• Protect systems against unauthorized access by appropriately defining access.
• Upgrade systems by implementing and maintaining security and technical controls.
Knowledge, Skills and Abilities:
• 3+ years of Insurance Operations/Accounting knowledge or IT Support
• Microsoft SQL Knowledge
• Working knowledge of insurance applications. Includes Sagitta, BenefitPoint, ImageRight, ConceptOne, SurePath, Microsoft Dynamics CRM, and other business applications.
• Insurance Operations/Accounting knowledge or IT Support.
• Ability to test, review, and analyze data between systems.
• Demonstrated ability to use Microsoft Office.
• Ability to develop and adhere to project timelines and to work under deadlines.
• Must be able to work independently with minimal supervision.
• Effective analytical/problem solving and research skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Strong organizational skills, excellent communication and people skills.