The Senior Business Process Analyst will support the Department of State's Bureau of Consular Affairs’ Directorate of Passport Services (CA/PPT) in a transformational project aimed at enhancing customer experience and improving coordination and staff satisfaction. This role requires conducting comprehensive assessments of human capital management plans, organizational structures, and customer delivery models, providing actionable recommendations, and collaborating with various stakeholders. The position will be in Washington, DC and will include the potential for remote work. The position will include virtual engagement with CA leadership as well travel to various CA facilities and stakeholder across the United States.
LMI is a consultancy dedicated to powering a future-ready, high-performing government, drawing from expertise in digital and analytic solutions, logistics, and management advisory services. We deliver integrated capabilities that incorporate emerging technologies and are tailored to customers’ unique mission needs, backed by objective research and data analysis. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.?
LMI has been named a 2024 Top Workplace in the United States by BuiltIn! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!
Estimated Travel Required: 20%