Job Abstract

Ultimate Staffing is seeking a Customer Service Representative to join a growing Facilities Services company in Irvine, CA. As a Customer Service Rep, you will play a crucial role in delivering excellent service and ensuring customer satisfaction. This position requires strong communication skills, problem-solving abilities, and a customer-centric approach.

Location: Onsite, Irvine

Employment Type: Full Time, Direct Hire

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

Salary: $19 - $22 hourly ( DOE)

Key Responsibilities:

• Customer Interaction: Interact with customers via phone and email to provide information and resolve inquiries or issues promptly and professionally.
• Problem Resolution: Address customer complaints and concerns with patience and empathy, aiming for a positive resolution.
• Product Knowledge: Develop a deep understanding of our products and services to assist customers effectively.
• Documentation: Maintain detailed records of customer interactions and transactions.
• Administrative Tasks: Perform administrative duties such as data entry, filing, and updating customer accounts.
• Order Management: Manage, organize, and update orders accurately and efficiently.

Desired Skills and Experience:

• Previous experience in customer service or a related field.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) and support tools.
• Strong communication and conflict resolution skills.
• Ability to manage multiple tasks and maintain detailed records.

Email resumes

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.