Job Abstract
This position provides high level member assistance by scheduling various appointments requested, transferring calls appropriately, composing messages, and providing general information. Essential Responsibilities:Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. Operates in a high volume, highly structured call center environment by responding to incoming calls. Determines the type of appointment requested or needed,...
Search Terms: Bilingual, Clerk, Registered Nurse, Customer Care, Customer Service