Our client is seeking a bi-lingual Customer Service Representative to provide excellent service and support in both English and Spanish. Must have strong communication skills, problem-solving abilities, and previous customer service experience. Main job duties entail resolving customer inquiries and issues promptly and professionally, maintaining detailed and accurate customer records and collaborating with team members to improve customer service processe
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Process several types of requests on a daily basis
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Provide guidance throughout the request to ensure customer requirements are met
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Communicate verbally via phone or in writing via email
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Navigate multiple systems and databases simultaneously
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Monitor several email boxes to ensure requests are processed promptly
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Conduct research in company databases when requested
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Obtain and provide ETA information to appropriate parties for unavailable product
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Compile sales/order history reports when requested
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Coordinate with internal departments to ensure that requests are processed accurately Exceptional customer service attitude to ensure customer needs are met
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Ability to communicate clearly and effectively via various communication platforms
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Possess the necessary knowledge to make informed business decisions
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Knowledge of other company databases/software
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Ability to work in a team environment and independently
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Comfortable speaking on phone to external customers and sales force
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Fluent in both English and Spanish
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