Primary Responsibilities
• Establish and maintain excellent relationships with key corporate customer contacts at all customer locations; have a complete understanding of the business points including contract terms, financial/legal obligations, and account profitability
• Develop, implement, and track account plans, which accurately support the client’s business strategy, goals and objectives and allocate Avendra resources against various objectives to increase client participation, satisfaction, and retention
• Provide regular account client plan, PDI/ad hoc initiatives and general Avendra updates to our clients at various organizational levels.
• Conduct recurring Client business reviews
• Facilitate communication on strategy, priorities, and initiatives to appropriate support organizations (Sourcing, Avendra Field Support, Customer Service, DEI/Sustainability Team, Q.A., Account Planning and Analysis and Avendra Leadership.
• Assure connectivity between the client’s infrastructure and Avendra’s competencies – key influencer awareness, exposure, and satisfaction
• Facilitate discussions and issue resolution with appropriate internal Avendra departments as needed on client’s behalf
• Identify and measure results against objectives
• Facilitate and manage product evaluations and product cuttings
• Provide client with reoccurring reporting, to include custom and ad hoc reporting as requested.
• Measure results against objectives
• Facilitate and manage optimization and rationalization savings reporting and opportunities
• Establish and maintain relationships with manufacturers and distributors
• Manage new park/property openings
• Manage and conduct sourcing activities, independently and in coordination with Avendra Sourcing
• Maintain high client account satisfaction with Avendra
Secondary Responsibilities
• Educate – simplify the complexities of program participation while promoting Avendra’s overall value proposition
Primary Competencies
• Taking Initiative
• Problem Solving & Analytical Skills
• Relationship Building
• Organizational Acumen (P5)
• Strategic Perspective (P5)
• Championing Change (P5)
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting at client offices. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.