Required:
Strong verbal and written communication skills
Excellent organizational skills.
Must be a detail-oriented, collaborative and enthusiastic team player.
Strong ability to garner consensus on and support for new partnerships and initiatives, particularly when projects rely on participation by multiple internal or external stakeholders.
Ability to solve complex issues and identify creative solutions to assist members and community stakeholders.
Must have the ability to troubleshoot problem areas and recommend effective alternative solutions and provide optimal customer service for internal and external customers.
Demonstrates action oriented leadership to take on new opportunities and rewarding challenges with a sense of urgency, high energy, and enthusiasm.
Ability to multi-task and meet competing deadlines while maintaining attention to detail and accuracy.
Must be able to work independently or as part of a diverse team while being business-minded as well as empathetic towards members.
Must show initiative and act on anticipated business needs without prompting from management.
Ability to adapt quickly to a fast-changing environment.
Advanced proficiency in MS Office including Outlook, Word, Excel, and PowerPoint
Strong interpersonal skills and ability to read non-verbal cues with a high level of situational adaptability.
Ability to make sound decisions with incomplete information.
Preferred:
Experience with the Salesforce CRM platform
Knowledge and understanding of the unique needs of the Medi-Cal beneficiary populations within a social service, healthcare, not-for-profit, or government setting.
Knowledge of public agencies, organizations, and other resources that support Community Resource Center visitors.
Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.