Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for:
As Loan Services Operations AVP, you will
Responsible for performing assigned, complex daily operations and processes.
Act as primary contact and escalation point for operational issues
Receive and resolve inquiries from client, Client Management, COEs, BU Shared Services and BU Client Service and ensure timely resolution.
Manage and escalate issues related to BU SS and CoEs
Maintain and monitor open items, issues, logs, project lists…
Manage daily service delivery through Client Support Specialists
Address custom client requests, manage production activities of Client Support Specialists 1, 2 and Senior Specialists.
Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects.
Identify and implement consistent operational best practices.
Work closely with BU Client Service as needed.
Manage report card data collection and production.
Assist with compliance/fiduciary reviews and audits.
Train client on using SS interfaces (i.e. myss.com, eHorizon, Cash Flow Module, Cash Manager)
Train, develop and motivate new staff. Complete performance appraisals.
Provide technical expertise to resolve daily problems.
Serve on committees. Help define and implement new company initiatives.
Perform annual risk assessments for customer accounts and alert VP of any changes that may increase State Street risk.
Other duties as assigned.
During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
What we value
These skills will help you succeed in this role
Strong critical thinking, problem solving, and decision making skills
Strong interpersonal skills and ethical decision making
Ability to work in a team environment with emphasis on collaboration with both clients and other internal service teams.
Education & Preferred Qualifications
BS/BA degree required. Must have a minimum of 5-7 years of related experience, preferably in financial services industry.
Experience in working with Bank Loan asset class.
Proficiency with Wall Street Office (WSO)
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
