Job Abstract
The Manager of Customer Experience for Services Operations & Contact Centers is responsible for driving multiple, large cross-functional process improvement projects focusing on improving the customer experience for Service and Sales Operations. Individuals in this position use high-level strategic thinking and process improvement experience in determining goals, metrics, and direction necessary to maximize short-term and long-term success of initiatives. This role works closely with the Learnin...
Search Terms: Customer Experience, Manager, Leadership, Experience, Operations