Job Abstract
Answer and manage high volume inbound calls. Open and maintain customer accounts by recording account information. Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution. Identify and assess customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods/tools. H...
Search Terms: Customer Service Representative, Customer Service, Service Manager, Representative, Retail