job summary: We are looking to add an experienced desktop support technician at a Chemical Plant in Baytown, TX Title: Desktop Support Location: Baytown, Texas 77521 Duration: Open ended contract(w2 and full time hours) Shift: M - F 8am-5 pm For Immediate review and consideration, please send resume to jomarie.mercado@randstaddigital.com location: Baytown, Texas job type: Contract salary: $22 - 26 per hour work hours: 8am to 5pm educatio
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Required Skills - Desktop Technician, IT Hardware, ITSM Support
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Job Duties -\"- Participate in the day-to-day handling of Help Desk duties to maintain agreed service levels.
\n- Work with Client IT as needed during project coordination and planning.
\n- Assist with orientation and ongoing training of the IT Help Desk.
\n- Assist the help desk analysts with documentation within tickets and knowledgebase.
\n- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization.
\n- Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.
\n- Use Remedy incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.
\n- Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.
\n- Provision and administer user accounts, distribution groups, and security groups in Active Directory.
\n- Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed.\"
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Job Requirements -- Required: 2+ years' experience in an IT related support position with in-depth knowledge to resolve software, hardware, and networking issues.
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Desired Skills & Experience -\"- Preferred Certifications: CompTIA A+ certified, ITSDI certified, ITIL
\n- Requires broad understanding and advanced technical acumen.
\n- Skills consistently updated based on new software development and hardware technologies.
\n- Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory.
\n- Familiarities with PC support tools and software distribution tools.
\n- Rotate shifts/work alternative shifts when needed in order to support 24x7 production environment.
\n- Experience using remote diagnostic tools for problem identification and resolution.
\n- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
\n- Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload.
\n- Ability to meet specific deadlines and work under pressure.
\n- Ability to maintain flexible work schedule\"
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