11.Directs and administers current and new business activities by developing plans and strategies to meet Customer requirements and maximize profit; provides current or prospective Customers tours of the facility; leads internal, regulatory or Customer audits.
12.Meets Customer requirements by managing plant operations according to established company policy; directs and coordinates all activities within the plant; coordinates requirements with Director of Plant Operations, sales, engineering, procurement, production, shipping/receiving, maintenance, quality functions and technology centers.
13.Monitors implementation of plans and strategies by collecting, analyzing and preparing reports for review by appropriate company management.
14.Minimizes and resolves external business related complaints by maintaining liaison with local and Divisional QSRC staff, and facility staff to investigate and resolve Customer issues.
15.Promotes and protects the company reputation by participating in and representing the company in local community activities.
16.Strives for continuous improvement by analyzing new or alternative ways to improve operations; incorporates staff suggestions into analysis by responding to audit activities in a constructive manner and use findings to improve operations where possible.
17.Contributes in a team effort by performing according to the guidelines outlined in the STERIS Code of Business Conduct, the GMP and other directives; supporting the directives and decisions of higher level management and accomplishing other duties as assigned.
18.Communicates in an effective manner by utilizing accepted business practices in a courteous and professional manner to provide timely and accurate responses and service oriented offers of assistance.
19.Protects company confidential information by properly storing, retrieving and disseminating such information only to those authorized.
20.Exhibits a commitment to the AST shared values of Customer Satisfaction and Continuous Improvement through ensuring defect-free workmanship, assisting others to meet the Customer’s needs, searching for efficient and effective ways to reduce waste, being active and accountable for Customer satisfaction, and satisfying the Customer’s needs with a sense of urgency.
21.Contributes in a team effort by performing according to the guidelines outlined in the STERIS Code of Business Conduct, the GMP, Lean principles and other directives; supports the directives and decisions of higher level management and performs other duties as assigned.