1. Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager) |
2. Understanding of Microsoft Networking and Active Directory |
3. Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above) |
4. Knowledge of UCLA Health IT Microsoft Office products such as but not limited to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA) |
5. Understanding of project plans, presentations, procedures, diagrams, and other technical documentation |
6. Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP |
7. Ability to work independently with minimal supervision as well as in a team environment |
8. Ability to follow escalation procedure within IT Operations |
9. Establish standards and procedures for best practices, enabling commitments to established SLA’s. |
10. Ability to research and test new technologies and processes |
11. Demonstrate ability to develop creative solutions to complex problems |
12. Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery |
13. Ability to prioritize, organize, and execute work assignments |
14. Ability to communicate the status of various systems to management and support personnel |
15. Ability to skillfully react to a fluid and constantly changing work environment. |
16. Ability to train, delegate and review the work of staff members. |
17. Knowledge of desktop ticketing system (ServiceNow) |
18. Strong technical abilities with excellent communication and interpersonal skills |
19. Knowledge of cloud computing, such as but not limited to (Adobe, O365, Box, OneDrive) |
20. Knowledge of standard desktop imaging such as but not limited to(MDT, ISO’s, Intune, and SCCM) |
21. Knowledge of VPN remote software and RDP configuration |
22. Knowledge of printing such as but not limited to Windows and Citrix based printing |
23. Understand ITIL overview and tier structure support using a ticket tracking system |
24. Ability to image, label, and post configure devices. |
25. Knowledge of Apple operating systems such as but not limited to OSX and iOS operating systems and platforms |
26. Knowledge of virtualization technologies such as but not limited to (Citrix XenApp, XenDesktop, VMWare, HP Device Manager) |
27. Knowledge of IT Security applications such as but not limited to (Imprivata, Cisco AMP, FireEye, Aruba OnGuard, DUO, Bitlocker, Checkpoint Encryption, and USB Allowlisting) |
28. Must have a valid drivers California license, have reliable transportation, and drive to UCLA sites as needed |
29. Must be able to lift to 30lbs or more |
30. Ability to walk comfortably for a minimum of three hours a day |
31. Knowledge of telecom technology and basic troubleshooting with telecom endpoints |
32. Knowledge of Knowledge-Centered Service principles and best practices |