Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities are qualifying. A typical way to qualify is:
Education: An Associate Degree or equivalent technical certification with coursework in computer science, information systems, or closely related field.
Experience: One (1) year of full-time experience successfully performing information systems equipment installation, system support and/or user support duties;
Substitution: Possession of a high school diploma or general education certificate plus technical certification and two (2) years of full-time experience successfully performing information systems equipment installation, system support and/or user support duties.
Knowledge of:
- Methods and techniques used in troubleshooting computer hardware problems.
- Principles and practices of software troubleshooting
- Operational characteristics of various hardware platforms, peripheral equipment and desktop applications including electronic mail systems, spreadsheets, word processing, database, presentation graphics, client/server applications, and communication protocols and intranet/internet.
- Help desk and general customer service practices.
- Record keeping and filing principles and practices.
- Job planning and prioritizing techniques for self and others.
For the Desktop support area
- Computer networks and systems, their operation, support, development and migration.
- Computer hardware and software products in use on the department and across the industry.
- For the Server/Production support area
- Server and mid-range computer hardware and software in use in the department and related communications systems.
- For the Applications support area
- Operations, purposes, and functions of the application being supported.
- Information needs and requirements of the systems users.
Skill/Ability to:
- Install, test, configure and support hardware and software used by the department.
- Analyze operational and systems problems, evaluate alternatives and reach sound conclusions.
- Evaluate, recommend, implement, test and install hardware and software solutions.
- Organize work, set priorities for self and others and meet critical deadlines.
- Provide advanced technical support to multiple users of broad based applications.
- Respond effectively to user problems and needs.
- Use initiative and sound independent judgment within established procedural guidelines to support automation systems.
- Prepare clear, concise and accurate documentation, instructions, correspondence and other written materials.
- Develop and present comprehensive training material for the appropriate area.
- Maintain accurate records and files.
- Communicate effectively, orally and in writing, with both technical and non-technical personnel.
- Establish and maintain effective working relationships with those contacted in the course of the work.
Physical Requirements
- Walks, sits and reaches by extending hands and arms in any direction on a consistent and daily basis; stoops, kneels, crouches, and crawls on an occasional basis.
- Uses finger dexterity to pick, pinch and type; grasps objects with fingers and palms; and perceives attributes of objects by touch on a consistent and daily basis.
- Communicates verbally by listening and talking on a consistent and daily basis.
- Dependent upon assignment, frequently uses upper extremities to exert force to push and pull objects weighing up to75 pounds and frequently lifts and carries items weighing up to 50 pounds.
Note: Individuals who do not meet these physical requirements due to disability will be reviewed on a case-by-case basis.
Departmental Promotional Only. Only current employees of the Superior Court of California, San Mateo County, with at least six months (1040 hours) of continuous service prior to the final filing date may apply.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%), which may include a brief written exam/exercise prior to the interview.
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply " button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply. The supplemental questionnaire must be completed and submitted in addition to the regular employment application form.
TENTATIVE RECRUITMENT SCHEDULE:
Final Filing Date: Tuesday, June 18, 2024 11:59 PM PST
Application Screening: June 18 - 21, 2024
Panel Interviews: July 9 and/or 10, 2024
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.
Please note: Although the County is conducting the recruitment with the Superior Court, this position is not a County position.
Analyst: Sedrick Dixon (06042024) (Senior Information Technology Technician - Courts X151)