Job Abstract
The Customer Experience – Insights team is responsible for all Operational Key Performance Indicator Reporting and Analysis for the Customer Experience Call Center teams. The Business Analyst, Senior will report to the Senior Manager, Insights Team. In this role you will support the Customer Experience (Member/ Broker/ Provider) Insights team with their performance reporting and data/analytics needs specifically to CE Quality initiatives (MTM/ PG improvement). As a Team member within a shared se...
Search Terms: Business Analyst, Business Operations, Customer Experience, Analyst, Business