Apply with University of Texas M.D. Anderson Cancer Center
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Job Abstract
1. Patient Interaction: (50%) - Greets, orients, and answers questions. - Consistently provide updates to patients on unit status. - Schedule patient visits, diagnostic tests, treatments and procedures. - Assist in maintaining a safe environment for patients, co-workers and visitors. - Provide patients with pagers when the unit it full. 2. Communication with Patients and Multidisciplinary Team: (25%) - Notify physician/research team when orders are needed. - Manage schedule requests in a timely ...
ThemissionofTheUniversity ofTexasM.D.AndersonCancerCenteristoeliminatecancerinTexas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and thepublic.
Shift Timing- Monday-Friday - 9:30am-6:00pm
The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasksincludingbutnotlimitedtopatientappointmentandconsultscheduling;schedulingdiagnostictests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center managementteam
KEY FUNCTIONS
1.PatientInteraction: (50%)
•Greets, orients, and answersquestions.
•Consistently provide updates to patients on unitstatus.
•Assist in maintaining a safe environment for patients, co-workers andvisitors.
•Provide patients with pagers when the unit itfull.
2.Communication with Patients and MultidisciplinaryTeam: (25%)
•Notify physician/research team when orders areneeded.
•Manage schedule requests in a timely and efficientmanner.
•Communicates pertinent information regarding appointments, scheduling, and necessary preparationand/orchangestopatients,families,physician,researchteammembersandothers centers via in person, phone, mail, by online applications or securemessaging.
•Providecommunicationtoresearchteamwhenpatientsdonotarrivefortheirappointments within 4hours.
•Provide consistent updates to the ORS System, Lab Tracker and/orARMADA.
•Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correctfolders.
•Completed patient packs for the next day appointments. Pull all orders and provide patient labels asdirected.
•Maintain scheduling work queue and EKGlogs
•Maintain Rounding logs and patient room/nurse assignmentlog.
•Keep early bird forms, chemotherapy books, available in the lobby forpatients.
Other Duties Assigned
Education Required: High school diploma or equivalent.
Experience Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
Preferred:Experience in a patient care or healthcare administration setting.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
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