-
Serves as the customer service liaison between the Company and the customer
-
Processes Custom and OGA (other government agency) entries for clearance of goods into the United States.
-
Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
-
Classifies invoice based on HTS (Harmonized Tariff Schedule)
-
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. Government agencies as needed.
-
Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
-
Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
-
Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
-
Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
-
Convert and verify shipment weight, volume and foreign currency
-
Maintain communication with customers, carriers and vendors
-
Coordinate pick-ups and invoice files
-
Assist customers with questions, complaints, requests, tracking and tracing
-
Handles accounting processes accurately and in a timely manner.
-
Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
-
Review documentation or issue documents to meet government regulations and carrier regulations.
-
Must have knowledge of buying/selling rates to ensure profitability
-
Ensure email and telephone calls are promptly and politely answered
- Other duties as required and assigned
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.