Job Description Summary: |
GW’s Division for Student Affairs engages and supports student learning by creating and fostering communities that promote personal development. Students are offered opportunities, services, and activities that promote connectedness, diversity, inclusion, and belonging. The Student Affairs team is comprehensive and collaborative and supports the mission to be academically rigorous and simultaneously student-centered.
The Housing Associate, Campus Living and Residence Education is responsible for advancing the vision, mission, goals, and priorities of Campus Living and Residential Education (CLRE) at the George Washington University. Reporting to the Assistant Director, Campus Living & Residential Education, the incumbent is responsible for daily oversight of central departmental desk operations, providing excellent customer service to students, families, faculty, staff, and visitors during the academic year and summer terms. The Housing Associate, Campus Living, and Residence Education will play a critical role in year-round student staff supervision and execution of annual housing operations and assignments processes.
Specific Responsibilities include:
- Oversee daily operations of central Campus Living & Residential Education desk, office, and customer service processes in line with academic year and summer strategic plans.
- Motivate, direct, supervise, and evaluate a combined 60 undergraduate student staff members across the academic year and summer terms.
- Assist with the financial accounting and reconciliation of a multimillion dollar, revenue-generating program. Review service contracts and invoices and process payments.
- Completes ongoing financial reports and Summer housing reservation reports and analysis.
- Coordinates the selection, training, and evaluation of both academic year and summer student staff; reviews performance for effectiveness and conformity with established policies and procedures; recommends personnel actions as appropriate.
- Serve as a member of CLRE occupancy team, assisting with planning, mass communication, and execution of major and minor housing occupancy, application, and assignment periods, including summer housing season and revenue operations.
- Manage central office operations, including monitoring office supplies, technology needs, and daily opening and closing procedures.
- Monitor customer service quality of all types of interactions student staff have with GW and external customers.
- Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at the point of need, appropriately communicate, and share with others, including those who support the resolution and those impacted.
- Assist in creating innovative methods of reaching customer service goals.
- Participate in intra/inter-departmental meetings as necessary and University committees as appropriate.
- Serve on occasional nights and weekends during major annual housing application and assignment periods or campus-wide emergencies.
Perform other duties as assigned, including support for Division for Student Affairs-wide projects and initiatives, including new student orientation, student success initiatives, and university events/traditions, as well as participating in and supporting special events and activities and representing unit/division at university-wide events. |