Education: High school diploma or equivalent is required. A college degree or related coursework is preferred.
Experience: Multi-family leasing experience is required. Minimum of one to two years previous experience in residential or commercial property management. Two to three years of customer service experience required. Sales experience is desirable.
Knowledge, Skills and Abilities Required:
- Excellent communications, organization and leadership abilities
- Familiarity with on-site software systems, Yardi preferred
- Proficiency in Microsoft Word, Excel and Outlook
- Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
- Strong diplomacy and crisis diffusion skills
- Ability to deal well with people
- Strong verbal and written communication skills
- Ability to prioritize and perform multiple tasks in a fast paced environment
- Strong customer service orientation
- Ability to accurately perform basic to intermediate mathematical functions.
- Ability to understand and clearly explain legal documents
Attendance: Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job. Position requires the ability to serve on-call, as scheduled or necessary.
Equipment: Position requires use of basic office equipment including computer, telephone, facsimile, and photocopier. Position may require individuals to furnish their own vehicle or to use a vehicle provided by the property to transport customers, tools and/or supplies around the property. Persons must be able to drive the vehicle without jeopardizing the safety of themselves, fellow employees and residents.
This position also requires:
- Other licenses and certifications as required by state law.
- Ability to lift or move up to 20 pounds.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Fluency in English both verbally and non-verbally.
Benefits: Holland is proud to offer a competitive and comprehensive benefits package including health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Life Insurance, Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer PTO in addition to Paid Sick Leave, paid holidays and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs.