Job Abstract

THE POSITION

Customer Case Management:

• Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
• Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
• Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
• Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
• Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
• Ensure standardized communication to the customers
• Coordinate of Key Customer Quality Meetings within the BA Cluster
• Drive the implementation of BA and GS Standards for Customer Quality Case Process
• Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
• Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations

Customer Performance Monitoring

• Maintain an efficient monitoring of customer case data
• Maintain a standardized BA Cluster reporting
• Provide training and support for customer data

Operational Quality Management 

• Lead, initiative and support projects aimed at standardizing best practice approaches and sharing lessons learned
• Support and conduct internal audits to assure that all core quality systems are implemented in cooperation with BA Audit Management
• Support plants in the achievement and maintenance of certification
• Provide focus on identifying, prioritizing, and strategically reducing technical compliance risk in cooperation with BA tC Management
• Utilize experience and lessons learned to identifying gaps in the Management System implementations in cooperation with BA Management System
• Support plant quality assurance operational objectives by contributing information and analysis to strategic plans and reviews
• Support Application Quality Planning in cooperation with the plant teams and provide input from customer case management

Quality Methods, Tools, and Trainings  together with BA Customer Quality Management

• Work with plant teams to improve knowledge and implementation of quality system tools – eg. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
• Support continuous improvement related to the Mission Critical Rules in the plants.
• Support implementation of production, productivity, quality, technical compliance and customer-service standards
• Key user support and site level training and implementation support for quality digitalization tools

BA Operational 
QM Net Work

• Contributes to team effort by accomplishing related results as needed
• Leads or Supports Operational Quality Management Projects, as needed, within the Plants

WHY YOU SHOULD APPLY

• Immediate Benefits
• Paid Time Off
• Tuition & Employee Discounts
• Annual Bonus
• Employer 401(k) Match
• And more benefits that come with working for a global industry leader!